What would you like to know?

Encore gives your event its own website and box office, with a place for ticket holders to watch live and return for a replay. Behind the scenes, Admin looks after bookings and audience access, while Tech looks after the broadcast.

You can try the designs and explore the examples now. Ticket sales are not open yet. Before an event launches, we need to agree the costs, check the broadcast and confirm the rights to show it online.

Try a design without an account or payment card. Choose an event format, change the look, suggest an address and download your choices.

The design tool does not publish your site or reserve an address. Saving a private draft is currently limited to invited reviewers. Our example events are made up, so their ticket and watch pages show the design without taking payment or playing a broadcast.

Yes, we are preparing an option where you give us the event details and we build the site for you. AI helps with the first draft; a member of the Encore team reviews and finishes it.

You can try the brief and see a proposed price, but the page cannot send it to us or take payment yet. We aim to produce a first draft within 24 hours of receiving payment and the materials we need. We will confirm the timing with you.

Encore is designed for single events and programmes with several sessions. Each site keeps its own event and ticket details. Team permissions are managed through the organisation.

You can try a single-event or multi-session design, and explore festival and replay-library examples. We will work out which sessions each ticket covers and how long viewers can watch before your event goes on sale.

No. You can use an Encore web address without a setup fee. Suggest a name in the design tool and we will check it with you; entering it does not reserve it.

You can also use your own domain or subdomain for a one-time setup charge before launch. Keep its registration and renewal with your existing provider. We will help connect the address and check that it works securely.

Trying a design is free. The proposed launch price includes 1,000 viewer-hours for your first broadcast. You can buy extra viewing time, and Encore charges 6% of paid ticket value after discounts and before ticket tax. Payment processing, filming and an optional own-domain setup cost extra.

Our advertised Encore prices include applicable tax. We will confirm your total and when to pay in writing before ticket sales open.

One person watching for one hour uses one viewer-hour. So 500 people watching for two hours use 1,000 viewer-hours. Everyone shares the allowance, including people watching an agreed replay. The launch price includes 1,000 hours, with 1,000-hour top-ups. Larger prepaid packages of 3,000, 5,000, 7,000 or 10,000 hours are also available to discuss.

We will estimate the viewing time with you using your expected audience and programme length, then agree how to cover extra viewing if you need it.

Yes. There is no 6% paid-ticket fee on free tickets. Watching still uses viewer-hours, so those viewers need to be included in the budget.

In Admin, you can give someone complimentary access or create a free-ticket code with an expiry date and a limit on uses. Copy a new code when it appears: afterwards, you can only see its last few characters. Public code entry is not available yet, so we need to confirm the ticket journey before you send codes to your audience.

You can set up a percentage or fixed-amount discount in Admin, choose the ticket it applies to, and limit how many times it can be used. You can also set an expiry date. Encore calculates the final price securely.

Coupons can currently be tried in test checkout only. Buyers cannot enter them on the public site yet. We will test the complete purchase and ticket email before an event starts using them.

The planned payment setup sends ticket income to your connected Stripe account. Stripe's processing charge is separate from Encore's paid-ticket fee.

Admin shows bookings, tickets and sales after refunds for each currency. Your payment account provides the payout and tax records. Live checkout is not open yet; we will check that payments reach the correct account before sales begin.

Agree your refund policy and who will handle requests before opening sales. Admin has a full-refund option that records who used it and why. It currently works with test payments only.

A confirmed refund must update the booking and the right to watch. We need to check real payments, refunds and buyer emails before launch. Partial refunds are not ready yet.

Your crew or production partner provides the cameras, sound, encoder and reliable internet connection. Encore provides the event site and protected viewing. Together, we agree the connection settings, rehearsal and contacts for the day.

Filming, venue connectivity and someone overseeing the programme are separate services. If you need a production team, we can discuss an introduction and they will quote for their work.

We don’t routinely take down live broadcasts because they include copyrighted material. We don’t use Content ID infrastructure. A concert will often feature copyrighted music that the artist or other rights holders have agreed can be broadcast. We rely on organisers to respect copyright and arrange the permissions needed.

We don’t ask you to clear individual songs or other material with Encore before going live. Any routine questions about permissions are followed up after the event. We also understand that background music or other material can sometimes appear unexpectedly during a live show.

For anything you plan to include, check that your permissions cover showing it online, where people can watch and any replay you’d like to offer. Permission to use something at the venue doesn’t always cover an online broadcast. You’ll need to arrange those permissions yourself and keep a record of what’s been agreed.

If we receive a copyright takedown notice, we’ll pass it to our infrastructure partners to handle under their copyright policies. This may affect the replay of a particular broadcast or future live broadcasts.

If it’s your work, or you’re looking after the rights for its owner, get in touch with the event organiser through the event website, or speak to your Encore contact. Send a link to the broadcast or replay, say which part you’re concerned about and leave a way to reach you.

Explain what the work is, why you think permission is missing and whether you own the rights or are speaking for the owner. Please make sure the details are accurate and keep any password or secure sign-in link private. Copyright takedown notices received by Encore are passed to our infrastructure partners to handle under their policies. They may need more information or a formal copyright notice.

We agree the video and audio settings, venue connection, running order and technical contacts. The crew needs to test its encoder connection, decide what to do if the feed drops, and check picture and sound from a viewer's device.

We are still finishing the live connection setup and secure delivery of encoder details. Those details will be shared privately with your production contact. A rehearsal with the real equipment must follow before the event goes live.

A worldwide distribution network delivers the video from locations closer to your viewers. The player can adjust picture quality to suit each person's device and connection.

This helps people watch from different countries. The venue still needs a reliable upload connection, and viewers need a suitable internet connection. We plan for the countries, devices and audience size you expect.

Send them to the viewing FAQs on Encore’s .live website. They cover finding an event, sign-in links, picture and sound problems, changing devices and replay access.

Booking checks and refund requests still belong with your event team. Make your contact details easy to find on the event website and in booking emails.

Once Encore has checked the viewer's email and ticket, it issues a short-lived viewing pass called a JWT, or JSON Web Token. Its digital signature tells the video service that Encore has allowed this viewer to watch this stream until a set time. Altered or expired passes are rejected.

Copying the watch-page address will not unlock the video for someone else. A copied viewing pass only works until it expires. The JWT works alongside sign-in and session checks; it cannot stop someone recording their screen or sharing access to their email.

If the production feed stops, the crew needs a clear plan to reconnect the encoder and restore the programme. A backup feed needs to be arranged separately.

We rehearse an encoder restart and viewer refresh, then check picture and sound. Tech keeps a record of any problems, and the team has named contacts to help on the day.

Picture and sound depend on the feed your production team supplies. The player may lower picture quality if a viewer's connection slows down. Internet broadcasts also arrive slightly behind the live programme; the delay depends on the encoder, network and player.

We agree the quality you need and test it with the real encoder and viewer devices. The rehearsal covers sound, picture, sign-in and recovery after an interruption. Someone needs to watch and listen to the feed as well as checking the dashboard.

Admin is your box office. Search bookings, check ticket sales and refunds, and download the sales register. You can prepare event and ticket details, give someone complimentary access, create free codes and coupons, or resend a viewer's access link.

Each person gets the permissions they need, and important actions are recorded. Changes to a published event need to be reviewed before they appear. Coupons and refunds currently work with test checkout only.

Tech is for the people running the broadcast. They can prepare the feed, check stream information, review email and payment problems, manage team access and record what needs attention. They control when sales and viewing are allowed to open.

The dashboard shows information recorded by the services behind the event. It cannot tell you whether the picture looks right or the sound is clear. The crew still needs to check the actual feed and agree who is covering the event.

There are separate daily reports for Admin and Tech, timed to the event site's local time. Admin gets bookings, sales and access updates. Tech gets broadcast checks and problems to follow up.

We need to set up the sender, agree when reports should start and check that they reach the right inboxes. The emails on this site are examples.

Each team member is assigned to an organisation and given a role. Access rules keep each organisation's bookings and controls separate.

We check your team's permissions before launch.

Yes, replay can be part of the plan. You choose the viewing dates and who can watch. Replay uses viewer-hours too, so include it when estimating your audience's viewing time.

Your event website and agreed replay stay available for 30 days after the event, included in your initial package. Replay viewing uses your purchased viewer-hours; it is not unlimited viewing.

Before you promise a replay, we need to confirm recording rights and test that the recording becomes available to the right viewers. The replay pages on this site are design examples without playable recordings.

Choose an ongoing Event Archive hosting plan, paid monthly or annually. It keeps the event website and recordings available after the included post-event period.

Stored-content hours measure the length of the recordings you keep online, not how much your audience watches. Viewing uses your purchased viewer-hours separately.

Ongoing hosting is optional, not part of the initial event total. We will agree the plan with you before any ongoing charge starts.

You can pause your site for free at any time.

Request a pause from Admin whenever you need a break. It takes effect at the end of your paid or included hosting period. Hosting you have already paid for is not refunded. If an event is on sale or live, finish it or withdraw it before requesting a pause.

While paused, your public website and replay viewing are offline, with no ongoing hosting charge. We keep your design, address and Admin access so you can return without starting again.

You will have at least 30 days to download your recordings after your private downloads are ready. We will remind you before removing them. Clicking Pause never deletes a recording immediately.

Hosting only restarts when you choose to return and confirm the tax-inclusive price. There are no automatic restart charges or paid storage plans while paused.

The organiser and production team need permission to film, broadcast and offer a replay. That may include permission for performers, music, speakers, slides, artwork and other footage. Permission to film in a venue does not automatically include permission to show it online.

Confirm which countries can watch, how long viewing lasts and whether captions or other accessibility features are needed. Rights clearance is your responsibility, and captions need to be agreed separately.

We agree who is watching the programme, who viewers can contact and when support is available. Automated checks help the team spot problems, but someone still needs to watch and listen.

Filming, event-day monitoring and viewer support are separate services. Your production partner may be able to provide them; we will confirm responsibilities and costs before launch.

Not yet. You can try the design tool and explore the example events, but this site is not taking ticket payments or showing live broadcasts.

Before opening a real event, we will check payments, ticket emails, the encoder, viewing access, the web address and the support plan together.