Event and tickets ↗
The event's own identity and audience information.
FOR PRODUCTION PARTNERS
Your production. Your client relationship.
Deliver branded ticketing, live viewing and replay as part of your own service.
Planning preview only. Customer ticket sales are not open yet.
Try a design and download your choices. Saving private drafts is currently limited to invited reviewers.
From your feed to their audience.
Make it theirs
Give the event its own look, web address and information. Your client approves the details before it goes live.
Rehearse the whole journey
Connect the encoder, check picture and sound, and sign in as a viewer. Rehearse with the same equipment you will use on the day.
Carry the event beyond live
Let people catch up afterwards. Agree when the replay will be available, who can watch and how much viewing time to allow.
THE TECH BEHIND THE SHOW
From the production feed to the audience.
Your team supplies the programme. Encore handles the event website and protected viewing, with a Tech area to prepare the broadcast and keep track of problems.
From your encoder to the watch page
Connect your encoder
We share the event's connection address and stream key privately with your production contact. Your encoder sends the feed using encrypted RTMPS where supported, or RTMP if agreed. Your crew looks after cameras, mixing, encoding and the venue internet connection.
Delivery around the world
The feed becomes adaptive HLS video: a format that lets the player adjust picture quality to each viewer's connection. A worldwide distribution network delivers it from locations closer to the audience. The venue still needs a reliable upload connection, and viewers need a suitable internet connection.
Check the viewer's ticket
Before video starts, Encore checks the viewer's verified email, their ticket or invitation, and whether viewing is open. Someone who copies the public event address does not automatically get access to the broadcast.
A viewing pass that expires
Encore then issues a short-lived viewing pass called a JSON Web Token, or JWT. It identifies the permitted stream and carries a digital signature that the video service can check without knowing the secret signing key. Altered or expired passes are rejected. To get a new pass, the viewer must still have access to the event.
One active session per ticket
Alongside the JWT, Encore checks the viewing session when playback starts and as it continues. Moving to another device can replace the first session, limiting simultaneous viewing on a shared ticket. An existing pass may still work briefly until it expires. These checks reduce casual sharing; they cannot stop someone sharing their email access or recording the screen.
Before the show
- Use the actual encoder and venue connection in rehearsal. Sign in as a ticket holder and watch and listen to the feed.
- Test when viewing opens, switching devices, reconnecting after a drop and moving from live to replay. Include the phones, tablets and computers your audience will use.
- Allow for broadcast delay. HLS viewing is not instant like a video call; the encoder, network and viewer's device all affect how far behind the stage the picture arrives.
- Agree who to contact if something goes wrong. Tech shows site checks and stream updates, but someone still needs to watch the programme and check the viewer experience.
We are still finishing the live connection setup and secure delivery of stream keys. The steps above describe how the service will work; a real broadcast needs a full rehearsal before launch.
See the audience's side.
These made-up events show what your audience could see. The ticket and watch pages are design examples without payment or video playback.
Protected viewing ↗
A dedicated watch page for ticket holders.
Replay collection ↗
A session library for people catching up after the event.
Know what the event would cost.
Use these figures to plan your budget. We will confirm a written quote before ticket sales open.
An example with 500 paid viewers watching for two hours each. The ticket price is 10 in your selected currency, after discounts and before ticket tax. Replay and own-domain setup are not included.
- Launch and 1,000 viewer-hours
- £200
- Paid-ticket platform fee (6%)
- £300
- Encore platform and viewing estimate
- £500
This is an estimate of Encore charges, not your take-home ticket income. Payment processing, ticket tax, refunds, production and support costs are separate. Applicable tax is already included in Encore's advertised prices.
An Encore web address is included free. Setup for your own domain or subdomain: £100 Pay this before launch. Keep domain registration and renewal with your existing provider.
Who does what?
- Agree who manages the client account and audience data, and who answers ticket-holder questions.
- Any partner margin needs a separate agreement; there is no automatic referral commission.
- Agree support hours and the contacts for urgent problems. Event-day support is a separate service.
- Confirm filming rights, replay dates, refunds and the quote before tickets go on sale.
PRODUCTION PARTNERS
Behind the broadcast.
Good picture and sound start with the crew. Meet the people behind the cameras, the sound desk and the rehearsal.
We will be adding stories and photographs from our production partners here soon.